A medical receptionist is an individual who facilitates first time interaction between a patient and a doctor or a medical professional. They work in different environments including a clinic, a hospital or private health care centers. These receptionists play a very important role to the medical field in that they help create some form of organization in the medical institution where they work. Therefore, for one to be very good and organized one has to take a medical receptionist course before taking on such a job so as to offer quality service to various patients.
The course entails a number of courses that have to be undertaken to ensure one is well prepared for the various functions that you carry out daily some of this functions and skill needed include
1. Interacting and communicating with patients
2. Coordinating with various medical professionals especially those one is working under
3. Be able to keep and retrieve various patients’ records in the proper manner. This normally involves computer applications as such computer literacy is a must.
4. Learning phone etiquette so as to communicate efficiently with patients who are making inquiries to the office.
5. Know the various prescription terminologies so as to be able to coordinate with the doctor.
Each of these functions may require a different minor course on its own as such for one to be a good receptionist one would need administrative skills, computer skills especially packages and also some medical knowledge will be vital for one to be the perfect receptionist.
Components of a medical receptionist course
It does not necessarily have to posses a degree, but the most vital skills are computer and communication skills. If you aspire to be part of medical professionals then you have to enroll for courses that would improve your skills, while at the same time getting to know more aspects of the medical profession. Some of the key programs are:
• Certificates or an associate’s degrees in medical office administration,
• Medical receptionist studies
• Medical secretarial studies.
The Common topics that one can cover in these programs include: Keyboarding, Billing, medial coding, Transcription, editing and medical terminology.
Any individual who wants to be a receptionist in medical field will need to be able to communicate effectively, operate office machinery efficiently, maintain very strong customer service skills and finally but with equal important understand most of the medical terminology
Degree Option for a medical receptionist course
It may begin by enrolling for individual courses or start a certificate or associate’s degree program that is meant for medical professionals. These courses mainly include: The Medical Receptionist Certificate Program and The Medical Receptionist and Transcriptionist Associate’s Degree Program.
Career Options after taking a medical receptionist course
It may choose to work at healthcare centers like hospitals, dentists’ offices or even in private medical practices. They may further choose to specialize in certain areas only which include:
• Doctor’s Office Receptionist
• Hospital Receptionist
• Optometrist’s Office Receptionist
• Dentist’s Office Receptionist
• Chiropractic Receptionist